Does it apply even if I already cancelled?

Yes. You can claim a refund for the period you paid an unauthorized price or experienced unagreed changes, even after cancellation.

How many months can I claim?

Generally, you can contest from the moment of the improperly communicated change. Bank chargeback typically covers the last 120 days; longer periods require legal action or AGCM.

Netflix offered me an account credit. Do I have to accept?

No. The Consumer Code guarantees a cash refund, not a voucher. You can reject the credit and insist on a monetary refund, including by proceeding with a bank chargeback.

Does it work for Disney+, Prime Video, Spotify too?

Yes, the same Italian Consumer Code applies to all digital subscription services operating in Italy. The procedure is identical.

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Netflix refund for price increase or changed terms

Netflix has raised prices multiple times and changed service terms (shared account restrictions, ad-supported tiers) without explicit user consent. The Italian Consumer Code requires subscription service providers to notify changes with at least 30 days notice and grant free withdrawal rights. If they didn't, you are entitled to a refund.

Authority

AGCM — Autorità Garante della Concorrenza e del Mercato

Time

20 min

Updated

Apr 2026

What you need

✓Netflix subscription confirmation email (start date and amount)
✓Screenshot or email of the price change notification from Netflix
✓IBAN or payment card details used for the subscription

Step-by-step procedure

Check your refund entitlement

You are entitled to a refund if: (a) the price increased and you received less than 30 days advance notice; (b) service terms changed materially (shared password restrictions, ads introduction) without your explicit consent; (c) the service had significant unreported outages.

Art. 33 of the Italian Consumer Code prohibits unilateral contract modification clauses without justified reason. Netflix Italy is subject to this rule.

Request the refund directly from Netflix

Go to netflix.com/contactus or call support. State that you are requesting a refund for unilateral price/terms change under Art. 57 of the Italian Consumer Code. Specify the contested amount and the period. Note your ticket number.

Netflix often offers account credits instead of cash. You can insist on a cash refund — you are entitled to money back, not a voucher.

Request a chargeback from your bank or card

If Netflix refuses or doesn't reply within 14 days, contact your bank or card issuer (Visa, Mastercard, AmEx). Request a chargeback for "service not as described". Attach Netflix's refusal and proof of the price/terms change.

A chargeback can be requested within 120 days of the disputed transaction on Visa/Mastercard. Debit card timeframes may vary.

File a complaint with AGCM

If direct routes failed, file a complaint with AGCM (Italian Competition Authority) via agcm.it → "Segnala". Name Netflix, describe the unfair commercial practice, and attach all documentation.

AGCM has already opened proceedings against major streaming platforms for unfair commercial practices in Italy.

Contact a consumer association

For collective action or legal support, contact Altroconsumo (altroconsumo.it), Codacons (codacons.it) or Federconsumatori. They often handle class actions against major platforms and may support you for free or at reduced cost.

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Portale segnalazioni AGCM (online, nessun modulo cartaceo)

AGCM — Autorità Garante della Concorrenza e del Mercato

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Frequently asked questions

Responsible authority

Authority

AGCM — Autorità Garante della Concorrenza e del Mercato

Phone

06.85821

Certified email

agcm@pec.agcm.it

Website

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The information in this guide is for orientation only and does not constitute legal or tax advice. Always verify on the official portal of the responsible authority.

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