Complete guide to Italian healthcare: GP, copayment, health record and disability
The National Health Service offers many free or low-cost services, but requires knowing the procedures to access them. This section brings together guides on changing your GP, healthcare ticket exemption, electronic health record and disability certification.
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Civil disability application
How to apply for civil disability recognition and related benefits: disability allowance, pension, caregiver allowance.
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Changing your GP
How to change your general practitioner (GP) at your local health authority (ASL).
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Healthcare ticket exemption
How to get exemption from healthcare copayment for income, chronic illness or disability.
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Electronic Health Record (FSE)
How to activate and use the Electronic Health Record to access your medical reports and prescriptions online.
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Ticket exemption Lombardy: who qualifies, how to apply
Lombardy guide: exemptions for income, illness, disability, regional procedures.
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Psychologist Bonus 2026
How to claim the INPS contribution up to €1,500 for psychotherapy sessions: ISEE requirements, deadlines, psychologists list.
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Electronic prescription: how it works
Since 2015 prescriptions are electronic. How to collect medicines with the Electronic Prescription Number (NRE) without a paper form.
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Out-of-hours GP and Emergency Room: when to go where
How to choose between out-of-hours GP, emergency room and 118 based on urgency. Hours, costs and triage codes explained.
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NHS dental care: how to access public dentistry in Italy
Which dental treatments the SSN provides, who is fully exempt and how to book through your local ASL.
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Vaccinations for adults: mandatory and recommended in Italy
Complete guide to adult vaccinations: which are mandatory, which are recommended by the SSN, where to get them and whether they are free.
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NHS physiotherapy: how to get it free or at reduced cost
How to access physiotherapy through the National Health Service: referral, CUP booking, ticket fee and exempt categories.
Frequently asked questions
How do you change your GP in Italy?
You can change your GP once a year (or at any time when changing residence) by visiting your local ASL or through your regional online portal with SPID.
Who is entitled to a healthcare ticket exemption?
Entitlements include low-income earners (below €36,151), the unemployed, pregnant women, patients with certain chronic or rare diseases, and low-income pensioners.
What is the fascicolo sanitario elettronico?
The FSE is your digital archive with lab results, hospital stays, prescriptions and vaccinations. You can access it via the regional portal with SPID. Your doctor and A&E can access it with your consent.